Returns and Exchanges

Returns and Exchanges

At Mxzay, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer flexible options for returns and exchanges.

 

Timeframe and Conditions

  • Timeframe: You have 30 days from the delivery date to request a return or exchange.

  • Conditions: Products must be unused, with original tags, and accompanied by proof of purchase.

  • Exclusions: Returns are not accepted for garments that have been washed or damaged due to misuse.

  • Color variation: Due to differences in lighting and device screen settings, product colors may vary slightly. Returns will not be accepted for slight color differences between the online product image and the received product.


1. Write to our team via email at support@jelrisofit.com

  • Please provide the following information:

  • Order number

  • Reason for the refund request

  • Photographs of the product (if applicable)


2. Prepare the package

  • Use the product's original packaging.

  • Do not mix items from different orders in the same package.

  • To avoid delays, send the entire order in one package.


3. Send your package

  • Drop off your package at the nearest 99minutos or J&T location.

  • Recommendation: Use a tracked shipping service, as we are not responsible for losses during transit.


4. Costs
  • In the event of a return or exchange, shipping costs will be borne by the customer. These are calculated as 10% of the product's value.

What happens next?

  • Refunds: Processed within 5 to 7 business days after receiving the item. The refund amount will be returned to the customer's account using the same payment method originally used.

  • Exchanges: Subject to stock availability. If no stock is available, an automatic refund will be issued.

  • Priority support: For any questions, contact us via email at support@mxzay.com